Usability and Design

Applying for SSDI

I am computer literate. I just tried to help someone apply online for SSDI. It took us around in circles. The only info it took was name, SS# and email. It had no option for continuing online. When we actually clicked the "Continue Application" it wanted his SS# and the application number. It never gave us an application number. How is one supposed to do these things online when it is totally unclear how to proceed.

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Idea No. 436