Usability and Design

Applying for SSDI

I am computer literate. I just tried to help someone apply online for SSDI. It took us around in circles. The only info it took was name, SS# and email. It had no option for continuing online. When we actually clicked the "Continue Application" it wanted his SS# and the application number. It never gave us an application number. How is one supposed to do these things online when it is totally unclear how to proceed.



5 votes
Idea No. 436