The same citizen, interacting with government at all levels, must enter his or her basic information over and over again. This should be totally unacceptable.
Create a centralized profile, usable by all public sector agencies, which store the user's basic, public information- name, address, birthdate, etc. and allow any form to pull that data down, prefilling the form and improving the interaction.
Part two of this is the creation of a single digital signature. Allow the user to sign a card, store it centrally (pick a spot- Census, maybe?) and assign them a digital id. Then, allow that id to be entered in forms as a valid signature. This allows virtually all interactions to be completed online, and quickly
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