Usability and Design

Improving Federal Websites

Key is to really understand the people who are coming to the Website: their needs and what they are trying to find/solve. Also, need to use Plain Language as simple and possible and make sure the pictures and visuals reinforce the content. Lastly, look at Best Practices among the Federal Sites. There are really good ones HealthyPeople.gov contains many layers of content but the user does not feel overwhelmed or get lost in the layers. Also, HealthFinder.gov (although the Home Page gives too many choices and may be overwhelming for many consumers)

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Idea No. 420