Services and Transactions

Make it okay for Fed workers to interact with citizens

Right now, it's not allowed for workers to directly respond to citizens. With a little training, it'd be safe (enough?) for workers to do so, and that'd greatly improve customer service.

 

Here's a great article regarding this at the Dept of Veterans Affairs:

 

http://www.ragan.com/Main/Articles/43670.aspx

 

(I feel this also applies to private industry.)

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Idea No. 299