Usability and Design

Provide user assistance when a search provides a null result

This is a cut/paste of a search result message (that was buried) on a site:


Your Search Results: Showing 1-0 of 0 Products Found


First of, it would be impossible to show 1 - 0 products when zero were found.


Second, instead of that poorly worded message, government websites search should user plain language to tell them that there search did not yield any results, and should make a suggestion that could help them get some results


Third, perhaps the search should make specific suggestions much like on other search sites, especially when a search may contain a commonly misspelled word.



10 votes
Idea No. 400