Help citizens quickly perform transactions & use online services via simple, secure web forms that walk citizens through each step of the process. Some considerations are:
- Identify the steps involved for front end users in completing online transactions
- Optimize each step of the workflow (user creates an account, validates account, fills out form, submits form). Where to put instructions? How many fields are optimal? Does it take too long? Is it easy to read?
- Optimize each online transaction for mobile completion as well
- Standardize this transaction workflow agency-wide
What other considerations can you think of?