Social Media

Social Media Bill of Rights

Although individual agencies will have mission-specific needs with respect to how they operate their social media channels, overarching user-centered principles may help provide a framework within which public engagement can be expected to take place. Suggested principles include:

 

Transparency is essential to effective engagement

 

Digital engagement should encourage building and sustaining communities and work to establish long-term relationships

 

Engaging in a way that allows for timely responses should be the default

 

Establishing an emergency response strategy should be included as part of all planning activities

 

Measuring and reporting on mission-based outcomes is essential

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Idea No. 186