Social Media

Social Media Bill of Rights

Although individual agencies will have mission-specific needs with respect to how they operate their social media channels, overarching user-centered principles may help provide a framework within which public engagement can be expected to take place. Suggested principles include:


Transparency is essential to effective engagement


Digital engagement should encourage building and sustaining communities and work to establish long-term relationships


Engaging in a way that allows for timely responses should be the default


Establishing an emergency response strategy should be included as part of all planning activities


Measuring and reporting on mission-based outcomes is essential



2 votes
Idea No. 186