Usability and Design

Telephonic Menus

Too often when contacting a Federal Agency the response is a menu which leads to another and another, etc. In particular, those of us who call from abroad from a country in which the toll-free number is not toll-free tend to spend much more to finally obtain sought-after information (maybe). Where possible, a response by a real person is the solution!



1 vote
Idea No. 408