Policies and Principles


What practices, policies, and principles should guide the federal web in the next 5 years?

Policies and Principles

Competitive Rating System

Track competition for specific industries and offer grants and micro-loans for new startups to beef up competition on low rating sectors. Offer high rating sector companies incentives to switch and compete in struggling or non-competitive sectors.

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Policies and Principles

Link website design & organizational/operational infrastructure

Government websites should help the government accomplish its strategic objectives--and help citizens and residents participate in and make use of their government. Often what gets in the way is internal government processes & protocols: contracting processes that separate the design of a website from its development, or cultural barriers that dictate unnecessary constraints from the onset, for instance. These things ...more »

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2 votes
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Policies and Principles

Use specialists to build your web content

Writing, organizing, and structuring an agency or department's web content takes specialized skills that the guy in the end cube with spare time likely doesn't have. Agencies need to dedicate resources with the right skills—writing, customer service, UX—to build, maintain, and manage web content. It's a full-time, ongoing job for an entire team to keep an agency's content current and accessible.

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5 votes
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Policies and Principles

Online public voting on policies and bills before they go to Con

Create a VOTE NOW. GOV site (and make it known to US population) so that The People can vote on anything going to congress for approval, or not. Congress is holding up valuable changes because of personal issues. This country is made up of more then congressmen and Senators. Whether Republican or Democrat, Black AND/or White, the people of this country have a RIGHT to SPEAK and BE HEARD! on ANYTHING that is proposed in ...more »

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Policies and Principles

Go from Complete Redesigns to Incremental Continuous Change

We should be using models of incremental, metrics based continuous change on Federal sites, and getting rid of the whole concept that we need complete and utter redesigns every so many years.

 

Build on the good that your site does, and continually improve, improve, improve... in 3 years your site won't look like it does today, and it will be better.

 

A complete redesign just guarantees change, not improvement.

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3 votes
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Policies and Principles

Go big or go home!

Web managers may walk away from this discussion with the intention of applying one or two of these suggestions to an existing site design. Those web managers will just be wasting time. The way forward is an extensive review of your users needs and your agency's mission, and the primary way you organize the existing and future data and applications presented on your site. Anything less is just nibbling at the edges, ...more »

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Policies and Principles

Create cross agency checklists for citizen interactions

Based upon various web metrics and/or common citizen interactions... certain agency (or cooperate across agency) sites could create these lists. This could be more like creating a cross agency "check list" (with links) that would help citizens perform specific tasks- People could follow the steps by clicking the links and get their task done.... Example, A new citizen wants to get a passport and register to vote... ...more »

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Policies and Principles

single sign on

A citizen should have one account to access all services. It makes no sense to have multiple user names and passwords. If some domains are more secure then secondary access tokens could be used. This would also imply some kind of data interoperability.

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7 votes
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Policies and Principles

Basic training on intellectual property and web do's and don'ts

Citizens and Government could benefit from some basic training about intellectual property (IP);i.e., copyrights, trademarks, patents, trade secrets. What policies and laws define them; what distinguishes them from each other; what';s the duration of protection; when could more than one type of protection apply ; what does and doesn't apply to government produced vs. government commissioned stuff; the effect on government ...more »

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4 votes
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Policies and Principles

Online ombudsman

Citizens who are aggrieved with confusing and convoluted websites need a central POC where they can go to have someone resolve the problem for them and future users. Everyday citizens can't be expected to understand the processes or pathways needed to reach the right people in specific agencies.

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14 votes
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Policies and Principles

Conceptual Model of a governance website

We don't have a coherent conceptual model of a governance website. Our websites display information that can be updated in realtime, and accept input from every individual user. Currently, however, websites are being built and run as "smart kiosks" capable of limited two-way interaction and dispensing. But the design philosophy behind what is shown, what is engaged, is based on all previous media being digitized ...more »

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2 votes
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