Make sure that the error messages don’t blame the user, but provide useful advice on what caused the error and how to solve it.
Usability and Design
What can we do to improve the usability, navigation, and design of federal websites?
Would be nice to have federal deaf-friendly websites including ASL vlogs et al.
In trying to understand a debate on a certain issue, I would find it helpful if there was a easier/clearer way to access the past debate. So far, all I find are a long list of hits with technical names, it is hard to distinguish what is an agency document, a "docket", a public submission (why not call them comments?), etc.
When clicking on a rule's title one is often taken to a page with the text of the NPRM and not much else. Currently, there is a button to submit a comment and one can click on the docket ID to see the other documents in the docket. There is potentially a better way to organize this and improve the accessibility of information to the public: (1) the page could contain a short, plain text summary of the proposed rule; (2) ...more »
For various reasons many of the current websites for government agencies do not support AJAX (or other RIA technology) and as a result have a poor user experience due to limited interactivity. A rich internet experience can provide citizens with some confidence that our government is using "state of the art" technology (and hopefully internal procedures) when processing our applications, etc. Some features that I'd ...more »
The new AFF is not user friendly especially for those who are not skilled researchers. I have taught 2 workshops on AFF; one to librarians and another PhD's. Both groups came away frustrated and more confused when they started. If skilled researchers have problems using the site, how are those whose search skills are confined to Google like searches supposed to access information.
Some federal websites have been designed to work with specific browsers. Websites should be viewable and usable with any browser on any operating system. For example, one DOT website is only usable with Internet Explorer. Individuals who typically use Firefox or Chrome or any other browser are forced to download and use IE. Mac users are out of luck.
It would be great to standardize the Look and Feel of Federal websites using a common theme and web standards / best practices. If you want to make data easier to access, make all of the sites work consistently.
If someone is searching for something, and gets redirected, this sometimes it becomes and endless circle of disappointment.
Maybe after 5 bad search results you could set up an answer box where someone could write a discription of what they want to find, send a message, and get an e-mail response to thier problem.
Currently, there is no way for commenters to interact and share ideas. It could be beneficial for there to be a forum where users could interact to improve their ideas and learn from each other before commenting on proposed federal rules.
Many of us use a commercial customer satisfaction survey instrument but I'm not convinced the standard questions are relevant to the needs of Federal websites. I'd like to see a standard survey that we can all use ( in the public domain) that was geared to the needs of Federal Web managers. The general survey could be approved once by OMB with the option to add a limited number of custom questions. The results of the ...more »
After looking at the ideas presented in this forum, I saw websites referenced that I had never heard of before. I agree with the concept of a central starting point for easy accessibility but I do not think we need to reinvent the wheel either. Instead I suggest updated/altering USA.gov to meet many of the needs presented in this forum: (1) Provide more options in USA.gov to help users navigate the maze of services ...more »