These days a lot of people are trying out different methods of collecting the wisdom of the public to make decisions. There should be open discussion about which methods are working, which ones don't, what results are to be expected, etc. There are technological platforms as well as traditional methods. This national dialogue shows there is interest in this approach. So I ask: What are good lessons, platforms, ideas ...more »
What can we do to improve how content on federal websites is integrated with content that we maintain on social media and other third-party websites?
It's very, very difficult for programs to use Social Media to communicate with or even learn about the communities they serve when the sites themselves are very often blocked.
Sorry to bring this up, but I think it's an elephant in the room when you talk about social media.
Social Media has tremendous potential as a customer service channel and is being used effectively in the private sector. Greater attention should be paid to using social media to help the public find information they need. One model for this would be to empower and encourage all government employees to help point the public to government websites/ resources/ services as these issues are raised on the social media platforms ...more »
Do not waste money trying to cfreate immitations of social media, such as Facebook, LinkedIn, YouTube, Twitter, or others. Instead, use closed groups using existing social networks. Government should focus on developing government-specific systems.
Update .gov sites to allow me to log in, comment, collaborate/customize using credentials issued by Identity Providers such as Google, Paypal and others that have been approved via the FICAM Trust Framework Provider process ( http://www.idmanagement.gov/pages.cfm/page/IDManagement-open-identity-solutions-for-open-government )