Take the next step and either allow voters to vote so their reps can know how to vote - or replace the reps and have the People decide directly. THAT is what federal, state and local governments should be doing with the Web. A whole new paradigm vs some trivial UI fixes....
Government websites should be pro-active, not re-active. In developing the necessary changes that are obvious in this dialogue discussion there should also be a vision for the future. Make necessary changes now and then make continuous improvement part of the overall objective. The goal for governmental sites should be to incorporate technologically advanced ideas in the forming of user-friendly portals of information. ...more »
I would like to see a hierarchical structure set up so that a "drill down" approach could be used. At the top is the "government" node, then next is the 3 branches. Under the legislative branch would be two nodes for the house and senate. Under each chamber would be a listing of the bills that are in process, and a list of recent passed bills. I would like to know how my representatives voted on each bill. This ...more »
Based upon various web metrics and/or common citizen interactions... certain agency (or cooperate across agency) sites could create these lists. This could be more like creating a cross agency "check list" (with links) that would help citizens perform specific tasks- People could follow the steps by clicking the links and get their task done.... Example, A new citizen wants to get a passport and register to vote... ...more »
Here are a few basic things developers can do that can greatly enhance the accessibility of web applications to people with disabilities. If developers designed ground up with accessibility in mind, it makes for a better experience. • Use Page Headers • Skip Navigation Link • Add Meaningful Alternate Text for Images • Add labels to all form fields • Tables - Mark Up Data Tables correctly • Don't Use Color Solely to ...more »
Avoid wasted introductory language such as "Welcome to the XXXX website" and mission statements on home pages. Let people get down to business quickly.
http://web-reform-dialogue.ideascale.com/a/dtd/Take-a-Closer-Look-at-Priorities/84309-4097 and here is my comment: Real life example...my SIL was just hired by VA. She has never been a govt employee. I have been one for over 20 yrs. She called to ask what the FEGLI, FERS, TSP, and OASBI was on her pay stub, because she wants every dollar she can get and wants to get rid of these 'things' that are being deducted. I ...more »
There are a number of sites that have made money by offering PDFs of Govt forms that are otherwise available for free.
If the government sites are improved so that it becomes easy to find these forms, then these guys can be put out of business.
Government mobile websites should be encouraged to use a standardized coding / scripting libraries (like JQuery Mobile) to encourage cross-compatibility - both in design and functionality. This kind of standardized coding library could be maintained by the government as well - so updates and enhancements to the core could be made to all gov mobile sites easily. This could also behave like an open-source arrangement ...more »
In many situations it is important to use the terminology that is used my the locals, and not the "official" government language.
An example of this can be in a pull down menu for "country"... Although the official name name is "Republic of the Union of Myanmar" people know it as BURMA.
JQuery-style coding (or scripting) libraries should be created for government use - allowing for greater standardization, cross-compatibility, and compliance across government websites. These libraries could also then be regularly updated and maintained by government staff (who have the government's best interest in mind). This concept would be similar to a open-source development platform - but limited to government ...more »
A citizen should have one account to access all services. It makes no sense to have multiple user names and passwords. If some domains are more secure then secondary access tokens could be used. This would also imply some kind of data interoperability.
Citizens and Government could benefit from some basic training about intellectual property (IP);i.e., copyrights, trademarks, patents, trade secrets. What policies and laws define them; what distinguishes them from each other; what';s the duration of protection; when could more than one type of protection apply ; what does and doesn't apply to government produced vs. government commissioned stuff; the effect on government ...more »
Citizens who are aggrieved with confusing and convoluted websites need a central POC where they can go to have someone resolve the problem for them and future users. Everyday citizens can't be expected to understand the processes or pathways needed to reach the right people in specific agencies.
Web design is a complex task especially when your users range the scale from non-technical to web savvy, great design comes from understanding this customer base. Building persona’s that represent the 4-5 typical users of the site. Then building the information architecture which comprises of the information to be rendered and a meaningful way to categorize it. When you combine focus on the user, the data, and bring people ...more »