Government websites should help the government accomplish its strategic objectives--and help citizens and residents participate in and make use of their government. Often what gets in the way is internal government processes & protocols: contracting processes that separate the design of a website from its development, or cultural barriers that dictate unnecessary constraints from the onset, for instance. These things ...more »
We can turn down some of the "noise" of so many websites by having empowered, professional web management at the agency level, within a communications or customer service office, who helps the whole agency to have a professional web presence. Divisions and offices should not have to build these competencies. Web strategy should be an agency function. Determinations about satellite sites should be made at that level.