Government sites that allow feedback, comments, or connect to social media, need to have a clear plan for following up and addressing that feedback to effect change within the organization. Citizens take time to say what they need the government to do, and often it gets lost or not acted upon. This is about the ongoing conversation and listening to the public that government owes to its citizens.
it seems to me that a key factor in improving government websites is to have websites with content that's important to people.Content that's relevant. One of the most important issues of today is improving government, period So what about a website that takes in and exchanges ideas among government employees and the citizens on how to improve government. For example people can talk about issues to reduce wasteful spending ...more »
This recommendation is about the dialog, not necessarily the data. In online government-citizen collaboration, think forums and not social networks. Replicating traditional or off-line engagement processes in a web environment should be a priority in structuring online interaction between government and citizens. Standards used in conventional citizen participation procedures, including attribution and validation, should ...more »