Accessibility

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Accessibility Focused Dialogue-a-Thon

Greetings all and thanks very much for joining. Thanks especially for your interest in accessibility and universal design. Today‚Äôs topic is Universal Access and has to do with ensuring equal access by citizens with disabilities, those in low bandwidth situations, and those who may use older technologies or assistive devices to access federal web sites and applications. I am joined by Jared Smith and Jim Thatcher ...more »

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1 vote
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Usability and Design

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Make .gov sites beautiful

It is right that so much of the emphasis in the ideas here speaks to ensuring usable, functional, easy-to-read sites. But I'd like to speak up for beauty a bit. Assuming they are also functional, I believe beautiful, carefully designed and crafted websites help people feel more confident in the agency or department they are dealing with. It helps them feel the site is current and modern. It can help them to feel that ...more »

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7 votes
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Usability and Design

Submitted by (@maria.marrero)

Build in accessibility during the visual design phase.

Graphic designers should work closely with accessibility /508 experts before implementing a design into a website. Some accessibility issues can be avoided or/and fixed early during the visual design phase. For example, some of the principals that should be considered to make a design accessible are: Color contrast, use of CAPS, font size, heading structure, reading order, form controls. A great related resource: http://webaim.org/resources/designers/#infographic ...more »

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31 votes
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Content in other languages

Submitted by (@carla.briceno)

Don't Assume Content Developed in English Addresses all Needs

Many agencies and organizations provide information to multilingual / multicultural audiences by translating content that was developed in English without really understanding the needs of these audiences. I believe it's important to do your audience research and make sure you understand what information is needed first and then make the decisions as to how it will be provided, i.e., original content, transcreation, ...more »

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8 votes
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Accessibility

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Accessibility at the browser level for those with disabilities

As the "war" over the best form of html continues it's clear there will be diverse forms of html employed for years to come. Developers are constantly working backwards, all from different perspectives to try to achieve accessibility for persons with disabilities. There are simply too many cooks in the kitchen. It seems to me that content accessbility is best addressed at the browser level because this is where specific ...more »

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4 votes
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Content and Readability

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The federal billing website WAWF needs HUGE simplification

Our small business has recently become a required user of WAWF. I have found this system for vendor invoicing to be a NIGHTMARE! Another individual on this site has pointed out a series of problems with the site based on browsers supported, ActiveX requirement, etc. I agree with all of these comments, although I note that some or most have already been corrected. (I use Firefox to access WAWF, for example.) However, ...more »

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2 votes
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Beyond Websites (Mobile, Broadband...)

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Create smooth cross-channel designs and analytics

Make it easy for users to access information regardless of which channel they use (web, chat, email, phone, smart phone apps, social media, etc.), and provide analytics that work across channels, keep track of what a user has already done, and find customized/personalized ways of providing excellence in customer service and presenting information.

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10 votes
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Usability and Design

Submitted by

Organize by customer type then topic

I have an investment account with a firm whose website first asks if I'm an individual or a business. I have a savings account with a bank whose website first asks which country I live in and if I'm trying to do credit card, savings, checking, loans, etc. I looked up some medical information on the CDC website and it had separate areas for the general public and medical professionals that stemmed from the same page. ...more »

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-2 votes
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Content and Readability

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Create a USANews website for all agency news

One frustration web managers have had from the beginning is the tug for space on the home page. Public affairs offices often want to use that "front page" for press releases and administration news, while web managers and usability experts know customers expect to find and start using top tasks on the home page. Maybe the answer is to give public affairs offices - and customers - one source for agency news. Create ...more »

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11 votes
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Policies and Principles

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Accessibility Integration

Accessibility must be integrated into all aspects of online communication. From policy and training through design and implementation, the principle of equal access for people with disabilities must be recognized as a civil right that cannot be compromised.

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25 votes
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