National Dialogue on Improving Federal Websites Ideas

Regarding usability, government websites are mostly the same as mainstream websites, and there is no need to reinvent the wheel. 3 reasons: a) Jakob's Law of the Internet User Experience states that "users spend most of their time on *other* sites than your site" and form their expectations for your site based on their cumulative experience on those many other sites. b) Most Web design guidelines are the same across ...more »

The government is great at creating policies, writing guidelines, establishing best processes, etc. However, there's no consistent way that those things are enforced. Some agencies are better at enforcement than others. Part of the reason some are better at it than others is because the resources to do such a thing were made available and the importance of a website as a strategic business asset have been agreed upon. ...more »