Policies and Principles

Submitted by

Basic training on intellectual property and web do's and don'ts

Citizens and Government could benefit from some basic training about intellectual property (IP);i.e., copyrights, trademarks, patents, trade secrets. What policies and laws define them; what distinguishes them from each other; what';s the duration of protection; when could more than one type of protection apply ; what does and doesn't apply to government produced vs. government commissioned stuff; the effect on government ...more »

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4 votes
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Policies and Principles

Submitted by (@jeanneholm)

Make Conversations Actionable

Government sites that allow feedback, comments, or connect to social media, need to have a clear plan for following up and addressing that feedback to effect change within the organization. Citizens take time to say what they need the government to do, and often it gets lost or not acted upon. This is about the ongoing conversation and listening to the public that government owes to its citizens.

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19 votes
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Social Media

Submitted by

Social Media that is Legal, Civil and Fair

Augment and diversify the feedback from public hearings by posting online public comment forums that have the order and decorum of government meetings -- and thereby are legal, civil and fair as well as insightful and cost-effective. For examples of online public comment forums, check-out Salt Lake City's Open City Hall service: http://www.slcgov.com/opencityhall/

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-1 votes
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Policies and Principles

Submitted by (@dbev00)

For collaboration, think structure, standards & procedures

This recommendation is about the dialog, not necessarily the data. In online government-citizen collaboration, think forums and not social networks. Replicating traditional or off-line engagement processes in a web environment should be a priority in structuring online interaction between government and citizens. Standards used in conventional citizen participation procedures, including attribution and validation, should ...more »

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4 votes
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Content in other languages

Submitted by

Develop cross-disciplinary multilingual/cultural best practices

Creating a multilingual communication strategy is complex and requires knowledge from many different fields, including linguistics, sociolinguistics, anthropology, ethnographics, demography, technology, communications, marketing, PR, customer service, user experience, graphic design, social media, public policy, business strategy (yes even for government agencies), etc. The government should leverage knowledge from various ...more »

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4 votes
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Usability and Design

Submitted by

Think facebook or Google+ but more secure.

Im from Sweden but I follow nasa on twitter so why not submit my thoughts. A secure community where you can find info about everything you need. With diffrents groups or other applications so you can just like choose to follow or subscribe to the things the user wants to know more about. And like add a twitter flow with #gov. And it must be easy to interact with other users and the goverment.

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2 votes
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Social Media

Submitted by

Engagement Personnel Needed

Government Agencies should not restrict their social media efforts to only their own social media channel/sites. They should each have a person or a team of people who search for their topic(s) on other social media channels/sites, blogs, newscasts, etc. They may find incorrect or incomplete information or misconceptions. They may find that they have something to contribute to the discussion, something the others had ...more »

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12 votes
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Policies and Principles

Submitted by

Unique Metadata tag to identify U.S. Government Works

I received a suggestion that I rework/revise my submission. Here goes: Version 2: In order to find government information, we first need a way to identify it. In order to confidently reuse government information ( data, video, websites, documents, photographs, images, etc)., we must be able to identify it! The adage “consider the source” applies especially to government information. There are and always have been ...more »

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0 votes
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Beyond Websites (Mobile, Broadband...)

Submitted by

Create smooth cross-channel designs and analytics

Make it easy for users to access information regardless of which channel they use (web, chat, email, phone, smart phone apps, social media, etc.), and provide analytics that work across channels, keep track of what a user has already done, and find customized/personalized ways of providing excellence in customer service and presenting information.

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10 votes
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Social Media

Submitted by (@andrewpwilson)

Social Media Bill of Rights

Although individual agencies will have mission-specific needs with respect to how they operate their social media channels, overarching user-centered principles may help provide a framework within which public engagement can be expected to take place. Suggested principles include: Transparency is essential to effective engagement Digital engagement should encourage building and sustaining communities and work to establish ...more »

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2 votes
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Social Media

Submitted by

Not Requiring Duplicate Information on the .gov

One consideration would be to remove the requirement (whether it's written or implied through other policies) that if the government posts something to a third-party site (e.g. YouTube) then they're also required to post (and host) that same content on their own .gov site. This seems to be the implied rule and can end up leading to additional resources being expended which otherwise would not need to be. Granted, there ...more »

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-7 votes
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Social Media

Submitted by (@andrewpwilson)

Collaborate with Universities on Social Media Research

Many institutions conduct research on areas that touch on social media. Collaborating with universities, through grants, internships or Master's/ PH.D. projects could quickly help elevate the status of social media AND help address some of the questions around impact and ROI. Examples of specfic areas include the role of social media to support behavior change (i.e. stop smoking); network analysis (to see how information ...more »

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11 votes
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