Avoid wasted introductory language such as "Welcome to the XXXX website" and mission statements on home pages. Let people get down to business quickly.
I've seen a lot of discussion about top tasks, and I think the guidance for top tasks frequently is terrible. If all we do for top tasks is study our current users, we're missing the boat. It seems a lot of the government representatives on this dialogue think SERVICES are the most important thing. Well, we have evidence (and you can argue with the methodology) that this may not be the case. Remember the Socrata Open ...more »
One frustration web managers have had from the beginning is the tug for space on the home page. Public affairs offices often want to use that "front page" for press releases and administration news, while web managers and usability experts know customers expect to find and start using top tasks on the home page. Maybe the answer is to give public affairs offices - and customers - one source for agency news. Create ...more »
Focus more on enabling task completion from start-to-finish online. Recruit developers who are "get" public policy, have the skills and freedom to experiment, and give them the tools to create.
Barring emergencies, there is virtually no content that's left to be created. Let's refine the existing content, manage the creation of new content, and put some muscle into online services.