Too many government programs are run by overworked staff with little to no expertise in website development. If a program wants to improve its website, it must use its own staff time and dollars. In those cases, the program and the public is probably not getting the best product because the government staff often have to rely on contractors to understand web design. Having a centralized web design and development staff ...more »
Access should also be in-language, e.g., If you're providing access to content in Spanish, it should say "en español"
Access is usually provided in the upper right hand corner, but wherever it goes, it should be easily found.
And don't use flags!
When developing bilingual and multilingual sites, consider internationalization issues early on in the design process, because space required for other languages varies!
If content in other languages is provided, ensure that users can search in those languages, with accents and without, and that search results are presented in that language.