The value of a web site is not only its content but in ease of accessibility and movement throughout the site. There is nothing more frustrating than to maneuver unsuccessfully and waste precious time in the process.
The grammar of web language differs greatly from the grammar and style of print. We expect to read shorter sentences, not necessarily all full sentences. Importing print-based sentence structures into a website, especially for key orientation pages and links defeats the point of using a website to build and convey information.
Eliminate the endless page downs through paragraphs, lines and linked URLs that were common web page designs from the early 1990s. These are neither user-friendly nor engaging and serve to bury information for all but the most intrepid.
Too much of the information on federal websites is poorly written and is too complex, especially for the web. Content managers need to pay more attention to the clarity of information. Most federal web content is covered by the Plain Writing Act of 2010, but transforming federal material into plain language will be a major challenge, especially since the underlying paper-based information is poorly written.