Although individual agencies will have mission-specific needs with respect to how they operate their social media channels, overarching user-centered principles may help provide a framework within which public engagement can be expected to take place. Suggested principles include: Transparency is essential to effective engagement Digital engagement should encourage building and sustaining communities and work to establish ...more »
What can we do to improve how content on federal websites is integrated with content that we maintain on social media and other third-party websites?
Stop mixing English social media channels with other languages - it is not effective for communication and pulbic engagement.
Make it known to people where to voice their "votes" on any proposal. And READ / REACT to their comments.
Augment and diversify the feedback from public hearings by posting online public comment forums that have the order and decorum of government meetings -- and thereby are legal, civil and fair as well as insightful and cost-effective. For examples of online public comment forums, check-out Salt Lake City's Open City Hall service: http://www.slcgov.com/opencityhall/
One consideration would be to remove the requirement (whether it's written or implied through other policies) that if the government posts something to a third-party site (e.g. YouTube) then they're also required to post (and host) that same content on their own .gov site. This seems to be the implied rule and can end up leading to additional resources being expended which otherwise would not need to be. Granted, there ...more »