Beyond Websites (Mobile, Broadband...)


What can we do to improve access to government information and services beyond websites? For example, mobile, APIs, and other channels. [Before posting, you may want to see recent dialogue on Making MobileGov

One hour dialogue-a-thon Wednesday, September 28, 2011 at 2:00 pm ET

Beyond Websites (Mobile, Broadband...)

Interlinking for Government Websites

Would like if all Government department websites are interlinked like i normally write to CIA but it should also be linked to Whitehouse and FBI website as if someone gives an input and if it is linked and copied to other sites like FBI and Whitehouse then even if CIA overlooks it, FBI and Whitehouse Team can follow on the lead. Further every email or communication received by any Government websites' or departments ...more »

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Beyond Websites (Mobile, Broadband...)

Use the network

Large websites have a very difficult time changing with the times. They trap valuable content deep within them and by their hierarchical nature over time bury the content no matter how well a site is organized. I think you need to separate the content from the publishing. Social media shows us the first baby steps of how to do this. Content needs to be topical and timely and most of all in the places that people visit ...more »

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Beyond Websites (Mobile, Broadband...)

Encourage gov. mobile sites to use standardized scripting

Government mobile websites should be encouraged to use a standardized coding / scripting libraries (like JQuery Mobile) to encourage cross-compatibility - both in design and functionality. This kind of standardized coding library could be maintained by the government as well - so updates and enhancements to the core could be made to all gov mobile sites easily. This could also behave like an open-source arrangement ...more »

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2 votes
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Beyond Websites (Mobile, Broadband...)

Web Service Toolbox

It would be a huge aid to have a suite of tools to use when constructing online customer applications for government services. Having a set of sharable tools for things like account/profile management would be a huge help to those who would like to create useful customer-oriented services. The ability to use these shareable tools instead of creating these features would make it eaiser for web developers to create services ...more »

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3 votes
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Beyond Websites (Mobile, Broadband...)

Getting out the message.

Using the internet to place ads about the .gov web site and services offered. Placing up posters, billboards, PSA's, television and radio spots to let people know that there is a way to get the information and answers to the questions they have faster. If people know that the forum for this exists, then all the other ideas will fall into place.

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6 votes
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Beyond Websites (Mobile, Broadband...)

Leverage Unstructured Data & Designated Data Pages/Apps

This suggestion is three-fold: 1) The Government should be utilizing a multi-layer repository for information with semantic indexing to improve how data is gathered, stored, and made available to the public. Data.Gov is a great start, but government data needs to be integrated better with outside data and the whole thing needs to be more intuitively searchable. 2) Each data-supplying entity of the government should ...more »

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8 votes
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Beyond Websites (Mobile, Broadband...)

Consume their own APIs when building products

In the model of 'eating their own dog food', government agencies should not just offer the public APIs of all their front-facing content and data, but consume those APIs for their own products. This is not only more efficient but will reinforce the use of APIs as well as promote a better feedback loop whereby agencies will find and correct errors and improve the format of their public offerings. The FCC has opensourced ...more »

Submitted by (@graybrooks)

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8 votes
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Beyond Websites (Mobile, Broadband...)

Publishing .govs via APIs will allow innovation yet to come

By changing the expectations for government websites to be that they make all of their content and data available via web services will change the game. Not only are there benefits for the webmasters when they eat their own dogfood, the public can also access, consume, republish, and further disseminate the information in ways that the originating agency hasn't considered and in ways which are more convenient for audiences ...more »

Submitted by (@graybrooks)

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9 votes
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Beyond Websites (Mobile, Broadband...)

Create smooth cross-channel designs and analytics

Make it easy for users to access information regardless of which channel they use (web, chat, email, phone, smart phone apps, social media, etc.), and provide analytics that work across channels, keep track of what a user has already done, and find customized/personalized ways of providing excellence in customer service and presenting information.

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10 votes
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