Policies and Principles


What practices, policies, and principles should guide the federal web in the next 5 years?
(@jonathanrubin)

Policies and Principles

Make usability testing and 508 testing required PRIOR to launch

Launching sites without usability testing and 508 testing is a waste of time and money - it's always more expensive to fix these issues when left to the last minute. Rather, institutionalizing user testing (like GSA's First Fridays, for example) as well as 508 testing into the development cycle of government websites will result in better, more efficient and cheaper products .

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139 votes
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(@jonathanrubin)

Policies and Principles

Needed: Web manager for **every** site

The problem of not knowing who is in charge of a website should not exist. Every site should have a web manager who has ultimate control over the content of that site, and who people should contact in terms of needing posts, edits, etc. It shouldn't be a mystery. While we're at it, it might not hurt to have content leads listed at the bottom of each page as well, as well as the date last updated.

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79 votes
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(@cjguru)

Policies and Principles

Create an objective panel to review new domain requests

This function should no longer lie in the hands of Agency CIO's because it is no longer an IT function. It is a communications function and should lie in communicator's hands. GSA should establish an objective panel of communications professionals to evaluate new requests. They should also be mandated to deny most of them.

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7 votes
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(@cjguru)

Policies and Principles

Keep the appointees out of the weeds.

Federal communications to the citizen should not be biased with political motives or agendas. While this is a near impossible endeavor, it is probably the single most valuable one to take on. (IMHO) Citizens should be able to TRUST the government agencies and what they have to say. Right now, the political appointees govern too much of what IS actually said, for political gain. We have all seen it (if you have worked... more »

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48 votes
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Policies and Principles

Need coordinated teams of specialists vs. too few generalists

One thing I hate to see is agencies where the people managing the web don't have adequate teams and support, and may need training themselves but are spread so thin that they are forced to be generalists instead of specialists. The web should be staffed adequately, and employ modern technology (content management systems, anyone?), not be an afterthought in communication, PR and/or IT staffing needs. Sure, we need... more »

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46 votes
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Policies and Principles

create standard project management plan for all web development

We keep reinventing the wheel again, and again, and again...and again. Again. Create a template project management plan and guide for website and web application contracts and projects. Create a bunch of standard requirements and checklists. Update them annually. Ensure that all new and upgraded sites follow this template. That way you can ensure that most of the non-business specific requirements for government... more »

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5 votes
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Policies and Principles

Finding who to contact

Many websites do not contain an easily seen contact person. All websites should have a contact person (phone number/email address) for each substantive page.

If websites have organizational charts, name and phone

number and email address for each position should be part of the website

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52 votes
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