We can turn down some of the "noise" of so many websites by having empowered, professional web management at the agency level, within a communications or customer service office, who helps the whole agency to have a professional web presence. Divisions and offices should not have to build these competencies. Web strategy should be an agency function. Determinations about satellite sites should be made at that level.
Government websites should help the government accomplish its strategic objectives--and help citizens and residents participate in and make use of their government. Often what gets in the way is internal government processes & protocols: contracting processes that separate the design of a website from its development, or cultural barriers that dictate unnecessary constraints from the onset, for instance. These things ...more »