Policies and Principles

Find ways for agencies to work together

Create a central resource for all agency web teams to communicate, share code, establish conventions, and learn from one another. Then put a premium on making agency systems interoperable (probably through APIs because unification on a single platform is a pipe-dream). With agencies working together to establish conventions, the building and maintenance of federal websites would be far more efficient, enabling a reduction ...more »

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65 votes
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Social Media

Develop Social Media as a Customer Service Channel

Social Media has tremendous potential as a customer service channel and is being used effectively in the private sector. Greater attention should be paid to using social media to help the public find information they need. One model for this would be to empower and encourage all government employees to help point the public to government websites/ resources/ services as these issues are raised on the social media platforms ...more »

Submitted by (@andrewpwilson)

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39 votes
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Content and Readability

Treat web sites as communication channels

Too often federal web sites are designed and managed as technical devices rather than channels for communication. Programs that sponsor web sites and web designers should be required to answer: who is the audience/end user and what do we know about their needs and wants? Then the program can decide if there is a clear purpose, what the content will be and how it will be presented. Best if they do that using a participatory ...more »

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17 votes
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Content and Readability

Improve quality of videos govt produces & use them strategically

Videos are becoming more and more popular on the web and at times can help explain concepts and information much better than text. Let's create a govt video community of practice and let's learn from others inside and outside of govt that are producing good, high-quality videos and are using them strategically in order to engage users in creative ways. Video can really support open government principles and make our content ...more »

Submitted by (@leila0)

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8 votes
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Content and Readability

Safe environment to share ideas

I am a former teacher and I have many ideas I feel can influence education and the way students learn. However I do not have the skills to program my ideas. A website that allowed individuals to share ideas without losing ownership to them is my suggestion. This way people can expose their ideas to programmers, policy makers, researchers, teachers, and the public. My fear is if I share my ideas openly, someone else ...more »

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8 votes
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Content and Readability

Develop policies and systems to promote shareholder engagement

Content is still king, but trying to get it from departments, divisions, remote offices and other stakeholders can be an exercise in futility.

 

Best practices for enabling and encouraging stakeholders, SMEs and other responsible parties to contribute new and updated information should be shared and implemented.

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6 votes
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Content and Readability

Little to no input from science staff & management

I have been doing our office's web site for over 16 years. I'm trying to get input for content on our new framework pages but get minimal input. This content should be determined by the upper echelon in our office, but no one seems to care to even make comments and when they do, it is more of "why don't we do something like our office in State X is doing?" rather than providing specific verbiage for our location. This ...more »

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3 votes
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Usability and Design

Effective Use of Regulations.gov

The idea behind regulations.gov is great and important. Getting the public involved does start with a way for us to get involved. That being said, the site, while a great start is daunting to navigate effectively and post what one may feel is a meaningful comment. This is not Federal Court, users shouldn't have to use a PACER-like docket interface. Commenters want to come, see what's going on, see what's been said, ...more »

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3 votes
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Usability and Design

Think facebook or Google+ but more secure.

Im from Sweden but I follow nasa on twitter so why not submit my thoughts. A secure community where you can find info about everything you need. With diffrents groups or other applications so you can just like choose to follow or subscribe to the things the user wants to know more about. And like add a twitter flow with #gov. And it must be easy to interact with other users and the goverment.

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2 votes
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Content in other languages

Use "folksonomy" not taxomomy for multi-language/culture sites

In many situations it is important to use the terminology that is used my the locals, and not the "official" government language.

 

An example of this can be in a pull down menu for "country"... Although the official name name is "Republic of the Union of Myanmar" people know it as BURMA.

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-4 votes
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Usability and Design

SharePoint

Do you think SharePoint is a great idea to use for federal government sites?

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-41 votes
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