While I think creativity is important and should be preserved, there really should be more standardization and consistency for web design when sites are related or linked to each other. Likewise, Content Management Systems (which generally effect overall design) can improve consistency from a functional standpoint. Ideally, all government sites could have at least some common design element to establish identity - ...more »
For every federal program that is carried out on the local level, there are at least 50 states who replicate that content and thousands of counties who do so as well. Rather than so many descriptions of, say, SNAP [old food stamp program], provide local agencis with the basics in syndicated format -- and written in plain language -- that they can integrate into their pages. CDC does some of this already.
Some websites allow online transactions, others don't. Everything should be uniformly actionable online. There should be a standard template across agencies so that users know how to navigate any government site.