Policies and Principles

Require a content review process

We have a boatload of govt info on govt websites. How often do you review it to make sure it's still current and accurate? How do you know it's still current and accurate? When I was at HUD, we started a quarterly certification program. In a nutshell, the Deputy Secretary required every principal staff member (asst secys) to certify - in writing - that all the content for which his/her organization was responsible ...more »

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Policies and Principles

Governance

Every federal website should establish a decision making framework that addresses issues such as consistent processes, consistent tools, common capabilities, content management, content sharing, and elimination of redundency.

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Policies and Principles

Start usability with business process and content strategy

Many government agencies have communication problems. Committees don't speak with other committees in the same group. Decision-making authorities on content are lacking. Too many projects with good intentions are run by committees that are fractured and their changes dilute the end product. Part of making the government websites more efficient and effective would be providing business process recommendations and content ...more »

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