Policies and Principles

Need coordinated teams of specialists vs. too few generalists

One thing I hate to see is agencies where the people managing the web don't have adequate teams and support, and may need training themselves but are spread so thin that they are forced to be generalists instead of specialists. The web should be staffed adequately, and employ modern technology (content management systems, anyone?), not be an afterthought in communication, PR and/or IT staffing needs. Sure, we need ...more »

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Services and Transactions

Create a Federal Database of Online Services

The database should allow tagging so that it is easy to identify common services. Allow all agencies to post services to this comprehensive database. Include criteria such as whether the service is mobile-enabled, etc. The database should provide easy-to-use APIs so that states and agencies can automatically include a "related services" widget or service that makes it easy for users to find related services across the ...more »

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