Beyond Websites (Mobile, Broadband...)

Web Analytics Center of Excellence

Establish a Web Analytics Center of Excellence to properly instrument Web sites. This should be an independent entity that sets appropriate analytics on any .gov Web site and provides reports directly to Agency Heads and CIOs. Frequently, Web Managers have not implemented Web analytics in a manner that informs their decision making. I have been gathering data for the Executive Order on Customer Service, and I can't get ...more »


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