Usability and Design

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Standardized CMS & Templates

While I think creativity is important and should be preserved, there really should be more standardization and consistency for web design when sites are related or linked to each other. Likewise, Content Management Systems (which generally effect overall design) can improve consistency from a functional standpoint. Ideally, all government sites could have at least some common design element to establish identity - ...more »

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31 votes
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Services and Transactions

Submitted by

Improve efficiency of transactional components

The same citizen, interacting with government at all levels, must enter his or her basic information over and over again. This should be totally unacceptable. Create a centralized profile, usable by all public sector agencies, which store the user's basic, public information- name, address, birthdate, etc. and allow any form to pull that data down, prefilling the form and improving the interaction. Part two of this ...more »

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14 votes
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Beyond Websites (Mobile, Broadband...)

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Create smooth cross-channel designs and analytics

Make it easy for users to access information regardless of which channel they use (web, chat, email, phone, smart phone apps, social media, etc.), and provide analytics that work across channels, keep track of what a user has already done, and find customized/personalized ways of providing excellence in customer service and presenting information.

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10 votes
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Usability and Design

Submitted by

Consider the Usability of Security

Too often (from a usability practitioner's perspective), security requirements become so complicated that they impact a user’s productivity. For example, I know of one project where changing a password will require more than 20 steps. Working from home, I have three passwords to remember to get logged in. While I don't want to sacrifice security, I would like to work harder to find more usable solutions.

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9 votes
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Services and Transactions

Submitted by

Secure web-based voting and census recording

Create a secure system for web-based voting and census recording. Voting could include but not be limited to all federal elections and congressional bills. Enabling a citizen to vote via the internet would allow those who are unable to reach the polls accessibility to voting. A system such as this would eliminate absentee ballots and provide easy access for those who are elderly or disabled. Bills could be presented ...more »

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8 votes
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Policies and Principles

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single sign on

A citizen should have one account to access all services. It makes no sense to have multiple user names and passwords. If some domains are more secure then secondary access tokens could be used. This would also imply some kind of data interoperability.

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7 votes
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Policies and Principles

Submitted by (@dbev00)

For collaboration, think structure, standards & procedures

This recommendation is about the dialog, not necessarily the data. In online government-citizen collaboration, think forums and not social networks. Replicating traditional or off-line engagement processes in a web environment should be a priority in structuring online interaction between government and citizens. Standards used in conventional citizen participation procedures, including attribution and validation, should ...more »

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4 votes
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Services and Transactions

Submitted by

coordinate paper and websites

Some actions require paper documentation from more than one source. Some agencies will not accept documentation from separate sources separately. Users should be able to set up account numbers that documents can flow to asynchronously, e.g. my employer sends a document to the agency or acts on my online account, I separately provide information for the same multi-party transaction without having to gather and combine ...more »

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1 vote
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Policies and Principles

Submitted by

Make Online Identities First Class Identities

In the federal regulatory process right now, the physical address via filling out a webform is considered accurate enough for a comment to be put on record, but a comment submitted via a facebook/twitter/google account is not verifiable enough for the same treatment. I think lying on a web form is actually easier than creating a fake facebook/twitter/google account, and both ought to be acceptable forms of identification ...more »

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1 vote
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Privacy and Security

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Privacy and public data

Much data, such as birth certificates, is public but should not be readily available to everyone. Before computerization such records were protected by the difficulty in accessing them. Now databases are created so that corporations can mail advertising to all blue eyed Hispanics born on a Wednesday. I think it is a good idea to make most government records public but there should be some control and limitation ...more »

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-2 votes
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