Policies and Principles

single sign on

A citizen should have one account to access all services. It makes no sense to have multiple user names and passwords. If some domains are more secure then secondary access tokens could be used. This would also imply some kind of data interoperability.

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Services and Transactions

coordinate paper and websites

Some actions require paper documentation from more than one source. Some agencies will not accept documentation from separate sources separately. Users should be able to set up account numbers that documents can flow to asynchronously, e.g. my employer sends a document to the agency or acts on my online account, I separately provide information for the same multi-party transaction without having to gather and combine ...more »

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