Campaign: Usability and Design

do not use paper mail for passwords

SSA password reset, if you forgot your password, requires that a new temporary password be mailed to you which could take 15 days. This is ridiculous and wasteful. It defeats the purpose of the web site which is instant access, adds a paper process and mailing and is not particularly secure. Password resets on commercial sites including banks involve a valid e-mail address and sometimes identifying questions.

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Campaign: Usability and Design

password reset feature

The average user of a government site does not use it every day. I am trying to log on to SSA but I have forgotten my password. There is no password reset feature, no phone number to call, so I am stuck. Now what? No websites should have dead ends like this.

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