Campaign: Usability and Design

Build usability in, starting with the RFP

If usability is not in the request for proposals, it can be difficult to add it after contract award, and bidders are unlikely to propose it for fear of adding cost and not being selected. RFPs should require not only that the end product be usable and that usability be tested before launch, but that the project follow a user-centered design process throughout the lifecycle. For information on the human-centered design ...more »

Submitted by

Voting

36 votes
Active

Campaign: Usability and Design

Government websites are the same as mainstream websites (almost)

Regarding usability, government websites are mostly the same as mainstream websites, and there is no need to reinvent the wheel. 3 reasons: a) Jakob's Law of the Internet User Experience states that "users spend most of their time on *other* sites than your site" and form their expectations for your site based on their cumulative experience on those many other sites. b) Most Web design guidelines are the same across ...more »

Submitted by

Voting

13 votes
Active

Campaign: Policies and Principles

People, process, technology

Be sure to include your organization's mission and a vision. PEOPLE: Hire competent people Hire passionate, caring people Hire meticulous, attentive people Consider users ages Consider users knowledge level Consider users patience level PROCESS: Establish your site's purpose Decide on how you will achieve this purpose (Push-Pull of data/information/knowledge) Create a simple, navigable structure Mind the taxonomy: ...more »

Submitted by

Voting

8 votes
Active