One thing I hate to see is agencies where the people managing the web don't have adequate teams and support, and may need training themselves but are spread so thin that they are forced to be generalists instead of specialists. The web should be staffed adequately, and employ modern technology (content management systems, anyone?), not be an afterthought in communication, PR and/or IT staffing needs. Sure, we need ...more »
Timing is everything. Doing user research (usability testing) after the redesign is too late in the process. Find what your target audience needs by conducting user interviews early in the project. Avoid learning what you have done wrong by the time is too late to fix it.
We keep reinventing the wheel again, and again, and again...and again. Again. Create a template project management plan and guide for website and web application contracts and projects. Create a bunch of standard requirements and checklists. Update them annually. Ensure that all new and upgraded sites follow this template. That way you can ensure that most of the non-business specific requirements for government ...more »
It is interesting how many government organizations require the PMP and/or FAC-P/PM for many programs and projects, including IT, but it does not seem to be a requirement in the realm of web management. This is an unfortunate discrepancy, as web management often falls into areas where project management is not the standard (public affairs, communications), yet the intersection with IT and the need for project and program ...more »