Avoid the use of these proprietary formats which require external plugins and are usually never accessible. HTML is always the most accessible and universal format that works on all devices from Cell Phones to Kindles to iPads. HTML is open source and does not require expensive tools like Adobe Acrobat Professional or Flash to develop. HTML is indexable by search engines and makes it easier for the public to find the ...more »
Government websites are too complex because they focus more on "We have audiences, how do we want them to use our website?" and less on "We have audiences, how do they want us to use our website?" -There's too much unnecessary content and not enough high-quality content. -Information structures are based on institutional silos, not on user needs. -Language is not plain or fun. -There's not enough non-text content. -Visually, ...more »
Government websites are very outdated, and even the ones that have had redesigns recently still feel very clunky. Contrast is good, agreeing with Section 508. Most, if not all of the sites boast solid darks on lights which aid in readability, however, leading (space between lines of text) is very tight in many cases. Paragraph spacing should be consistent. Headings should be consistent. Links should be clear, and also ...more »
Hire experienced game designers to create consumer/citizen education content, particularly when it is directed at children. NIH and some other agencies have done well in making some of their content engaging, but others are on the level of power point slides.
Use reading and navigation tools from the best, most engaging of social media sites that millions of people are using ( and enjoying everyday).
It is often difficult to understand what is being conveyed by all of the charts on the http://www.nhc.noaa.gov/ website. Can the average citizen info be put first? And the scientific stuff more towards the bottom of the page. Citizens want to know where will a hurricane hit, when should we evacuate, and what is a similar hurricane that we can compare the new hurricane to. -Charts that say "the cone shows the probable ...more »