Usability and Design

Build usability in, starting with the RFP

If usability is not in the request for proposals, it can be difficult to add it after contract award, and bidders are unlikely to propose it for fear of adding cost and not being selected. RFPs should require not only that the end product be usable and that usability be tested before launch, but that the project follow a user-centered design process throughout the lifecycle. For information on the human-centered design ...more »


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