Services and Transactions

Create a culture of customer service

I've seen several ideas that relate to this, and many comments have mentioned it. So I thought I'd throw it in as a separate idea and see what folks have to say. I believe that many/most public servants want to serve customers well. I think many of us came to public service to do just this and were discouraged by past practices. The thing is: the internet really changed govt's relationship with its customers. The ...more »

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Policies and Principles

multi-agency websites & teams to consolidate topics and services

To consolidate a few themes here: - we need more specialists, but can't always afford them as individual agencies - we need to share resources in order to afford them, especially specialized skills - we need to focus on creating content and sites around shared mission, topics and services - we need fewer domains and sites - we need to do all of this while saving money, e.g. not always leaning on expensive consultants ...more »

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