Campaign: Services and Transactions

Simplify Online Services

Help citizens quickly perform transactions & use online services via simple, secure web forms that walk citizens through each step of the process. Some considerations are: - Identify the steps involved for front end users in completing online transactions - Optimize each step of the workflow (user creates an account, validates account, fills out form, submits form). Where to put instructions? How many fields are optimal? ...more »

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84 votes
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Campaign: Services and Transactions

Making all online forms fillable

All forms provided on federal websites should be fillable. Many forms currently available require individuals to print them out before they can be filled out. Requiring those who need to fill out forms to print forms first and then fill them out by hand means that they are not fillable in any meaningful sense to people who are blind or visually impaired. In order to be truly accessible, these forms and web-based applications ...more »

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32 votes
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Campaign: Services and Transactions

Less content, More services

Focus more on enabling task completion from start-to-finish online. Recruit developers who are "get" public policy, have the skills and freedom to experiment, and give them the tools to create.

Barring emergencies, there is virtually no content that's left to be created. Let's refine the existing content, manage the creation of new content, and put some muscle into online services.

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21 votes
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Campaign: Policies and Principles

Make it easy to get updates on VA pension claims

I have never been able to get status on my VA claim 18 976 041. GA.gov is no good if I canot accomplish that small thing. Vernie whittaker

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7 votes
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Campaign: Services and Transactions

100% online transactions

Some websites allow online transactions, others don't. Everything should be uniformly actionable online. There should be a standard template across agencies so that users know how to navigate any government site.

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3 votes
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Campaign: Policies and Principles

Take a Closer Look at Priorities

I've seen a lot of discussion about top tasks, and I think the guidance for top tasks frequently is terrible. If all we do for top tasks is study our current users, we're missing the boat. It seems a lot of the government representatives on this dialogue think SERVICES are the most important thing. Well, we have evidence (and you can argue with the methodology) that this may not be the case. Remember the Socrata Open ...more »

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3 votes
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Campaign: Services and Transactions

Consolidate Commercial Transaction Systems

Consolidate all commercial systems for functions related to travel, payroll/personnel, and finance across the government. This will ensure consistency, tranferrability, and economy of scale by using the best in breed commercial Enterprise Resource Planning (ERP) technology

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2 votes
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