Services and Transactions

Best Practice: Automated Replies

I am a vendor, with past experience providing goods to the govt. However our specialty item means we basically wait for them to call us rather than trolling for contract/bid opportunities. I have to be part of ORCA, CCR and now IPP in order to get bids and now to get paid via automation. I received the below auto-reply from the IPP system. "You have not accessed the IPP application for an extended period of time with ...more »

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Usability and Design

password reset feature

The average user of a government site does not use it every day. I am trying to log on to SSA but I have forgotten my password. There is no password reset feature, no phone number to call, so I am stuck. Now what? No websites should have dead ends like this.

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5 votes
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Content and Readability

A users forum to accompany every .gov website.

In the web design community, the use of moderated forums has been huge for the advancement of best practices and crowd-sourced customer support. Two examples that come to mind are: http://wordpress.org/support http://stackexchange.com Communities like these help to quickly answer user's questions, offer helpful advice, share experiences, etc. This would add a human voice to the often dry and frankly, unreadable instructions ...more »

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-16 votes
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