I am a vendor, with past experience providing goods to the govt. However our specialty item means we basically wait for them to call us rather than trolling for contract/bid opportunities. I have to be part of ORCA, CCR and now IPP in order to get bids and now to get paid via automation. I received the below auto-reply from the IPP system. "You have not accessed the IPP application for an extended period of time with ...more »
The average user of a government site does not use it every day. I am trying to log on to SSA but I have forgotten my password. There is no password reset feature, no phone number to call, so I am stuck. Now what? No websites should have dead ends like this.
In the web design community, the use of moderated forums has been huge for the advancement of best practices and crowd-sourced customer support. Two examples that come to mind are: http://wordpress.org/support http://stackexchange.com Communities like these help to quickly answer user's questions, offer helpful advice, share experiences, etc. This would add a human voice to the often dry and frankly, unreadable instructions ...more »