Usability and Design

Establish design values for the online citizen experience

This is a great effort but it's just targeted at a relatively generic "better". The government needs to understand citizens' needs and expectations online. Broad-based user research should be conducted and used to inform a set of design values that all dotgov online experiences could aim toward. At first blush, I'd suggest: Respect: for the user's time and effort, for their status as an owner of the website (!), ...more »


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