If usability is not in the request for proposals, it can be difficult to add it after contract award, and bidders are unlikely to propose it for fear of adding cost and not being selected. RFPs should require not only that the end product be usable and that usability be tested before launch, but that the project follow a user-centered design process throughout the lifecycle. For information on the human-centered design ...more »
There is a process by which web-sites and on-line transactions are made efficient, effective, and satisfying to the user. It's called user-centered design and is successfully executed by qualified user-experience professionals.
Ensure that all Federal agencies are equipped with the resources and processes to implement user-centered design into their software development life-cycle.