Usability and Design

Organize by customer type then topic

I have an investment account with a firm whose website first asks if I'm an individual or a business. I have a savings account with a bank whose website first asks which country I live in and if I'm trying to do credit card, savings, checking, loans, etc. I looked up some medical information on the CDC website and it had separate areas for the general public and medical professionals that stemmed from the same page. ...more »

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