Activity Stream [+]
Ideas Contributed [ 4 ] [+]
(I feel that this is also a customer service issue, but the real discussion is at the following, please check it out:
Right now, it's not allowed for workers to directly respond to citizens. With a little training, it'd be safe (enough?) for workers to do so, and that'd greatly improve customer service.
Here's a great article regarding this at the Dept of Veterans Affairs:
(I feel this also applies to private industry.)
In cities including New York and San Francisco, you can call 311 or visit a site, and get help or report problems to be fixed.
A single site like that for the Federal gov't would really help. You could search for an existing solution, and get directed to the right place for help.
There are many variants of this possible, like having the request automatically directed to the people with the answers.
On a permanent basis, employees should be using a tool like this to suggest ways to provide better customer service, and the management team should commit to seriously consider the high vote getters and implement the best ideas.