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Create a central resource for all agency web teams to communicate, share code, establish conventions, and learn from one another. Then put a premium on making agency systems interoperable (probably through APIs because unification on a single platform is a pipe-dream). With agencies working together to establish conventions, the building and maintenance of federal websites would be far more efficient, enabling a reduction ...more »
Before re-designing an existing site or beginning the design or development of a new site, determine who is going to be using the site and what they will be trying to do there. Optimize the site organization and user flows for easy and frustration-free accomplishment of their primary tasks/goals in using the site.