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Ideas Contributed [ 6 ] [+]
Citizens who are aggrieved with confusing and convoluted websites need a central POC where they can go to have someone resolve the problem for them and future users. Everyday citizens can't be expected to understand the processes or pathways needed to reach the right people in specific agencies.
Many of us use a commercial customer satisfaction survey instrument but I'm not convinced the standard questions are relevant to the needs of Federal websites. I'd like to see a standard survey that we can all use ( in the public domain) that was geared to the needs of Federal Web managers. The general survey could be approved once by OMB with the option to add a limited number of custom questions. The results of the ...more »
Require federal sites to have a defined budget for both current and future operations. Too many Websites have poorly planned budgets. There needs to be a clear funding model that makes clear what will be required to develop and maintain the site. You can only have good websites if the funding model can support it.
When content is posted, users should be able to vote and comment on that content - similar to how things work on Idea Scale. This would allow content creators a quick way of evaluating and refining their material.
Ensure that every new site follows the basic principals of optimizing its content for search engine ranking. Too many sites don't even contain the keywords commonly used by most people to describe the primary subject area of the site.
Ensure that every new site has sunset date unless the site sponsor can clearly demonstrate a long term plan to manage and support the site on a regular basis. If they site can't be properly maintained - it needs to be retired or archived. In other words - no more orphan sites.